Policies

Group Attendance: Social groups rely on members’ regular attendance for all children to make optimal progress. It affects the whole group whenever a child is absent, so please try to be as consistent as possible. We also understand that even when families have a strong commitment to consistent attendance, all children get sick or have to miss group for family or other obligations occasionally. When your child misses group, we are happy to send you the summary as well as the “at home this week” information so that you may review it with your child.

Session Billing and insurance: Kate McClain Social Skills groups run year-round. Our sessions are: January/February, March/April, May/June, July/August, September/October, and November/December. Billing is concurrent with each session, and payment is due at the beginning of each 2-month session, thus: January 1, March 1, May 1, July 1, September 1, and November 1. While we do not file claims for services rendered, we do provide receipts that you may submit to your insurance for reimbursement. Many of our clients receive insurance reimbursement for services. LISS funding is available for Maryland residents.

Payment: Payments may be made by check, cash, or credit card. To ensure timely payment for services, everyone is required to keep a credit card on file. If payment is not made by the 5th of the month it is due, your credit card on file will be charged, along with the $40 late fee.

Discontinuing Group: Once your child has joined a group, he/she will be enrolled in the next session unless we are notified otherwise. Unlike many social skills groups that use a pre-arranged curriculum, we base our lessons, group activities, and goals for each session on the children that are in the group at that particular time (please see the curriculum page for info on why we do things this way). The only way we can plan appropriately for each session is to know ahead of time who, and how many children, will be in the group. Additionally, we only allow a certain number of children in each group, so after the deadline we are saving your child’s spot in group and turning away other potential group members. ***If you wish to discontinue your child’s enrollment in group for the following session notice is required by the 15th of the month prior to the following session starting (i.e. by October 15, December 15, February 15, April 15, June 15, and August 15). After these deadlines, you are financially responsible for the next session. Withdrawals can only be made for the following session.

Refund Policy: All payments, including deposits, are non-refundable. Refunds will not be given for withdrawals or dismissals after a session has begun. If a child engages in conduct which is harmful, dangerous, or extremely disruptive to the overall conduct of the program setting or the personnel of Kate McClain Social Skills, we reserve the right to dismiss the child from the program without refund.

Cancellation Policy: Please keep in mind that we are reserving your child’s spot in group whether he/she is able to make it or not. When a child misses a group, make-ups will not be offered, regardless of illness or vacation. Families will not be issued a refund for any missed group dates. The group will be held as scheduled, even if for an individual child. This is always a great opportunity to get to know your child better and work specifically on some of his/her needs. Unexpected Cancellations: When group is cancelled due to situations beyond our control (i.e. weather related cancellations, building repairs, etc.), refunds and credits will not be issued. Sessions may be rescheduled when possible.

Inclement weather: In the case of inclement weather, information about whether group is cancelled or not will be sent via email and information will be posted on the website by 8 am. We take Arlington and Fairfax County (for Falls Church) and Baltimore City and County (for Baltimore) decisions into consideration but do not always follow their inclement weather decisions.

Children’s Health

We care deeply about the health and welfare of your child and of all the children who are in our care. It is our responsibility to safeguard everyone and to do what we can to protect them and prevent the spread of disease.

A child shall not be allowed to attend group for the day if he or she has had any of the following within the past 24 hours:

  • A temperature over 100 degrees
  • Vomiting or diarrhea
  • A communicable disease
  • Cold/flu symptoms such as runny and/or stuffy nose, watery eyes, coughing, sneezing, sore throat, fatigue

If your child develops any of these symptoms while at group, or indicates that he/she is feeling unwell and has had any of the above symptoms the day or night before,  the staff will contact you and ask you to take your child home. If you cannot be reached, staff will call your emergency contact to come and pick up your child. No one wants their child to miss group due to illness, but please keep in mind that there is limited therapeutic benefit for your child if he/she isn’t feeling well.

 

Please contact us with any additional questions!